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Grievance Redressal Policy

Effective Date: December 17, 2025 | Last Updated: December 17, 2025

At Soloke Studio, we are committed to resolving customer concerns in a fair, transparent, and timely manner. This policy outlines how you can raise a grievance and what to expect in return.

1. How to File a Grievance

If you have any complaints related to your order, product, delivery, payment, or service, please contact us through any of the following channels:

Please share your Order ID and a brief description of the issue when reaching out.

2. Response & Resolution Timeline

  • We will acknowledge your grievance within 48 hours of receipt
  • We aim to resolve all grievances within 10–15 working days
  • Complex cases may take additional time; we will keep you informed throughout

3. Escalation Process

If your grievance is not resolved to your satisfaction through our support team, you may escalate the matter to our Grievance Officer:

Please include your original complaint reference and prior correspondence when escalating.

4. Legal Compliance

This Grievance Redressal Policy is issued in accordance with:

  • The Consumer Protection Act, 2019
  • The Information Technology Act, 2000 and applicable rules
  • All other applicable Indian consumer protection and e-commerce regulations

5. Policy Updates

Soloke Studio reserves the right to update this policy at any time. Changes will be reflected on this page with an updated “Last Updated” date.

Related Policies: Return & Exchange Policy | Privacy Policy | Terms & Conditions | Shipping & Delivery Policy

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