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Warranty Policy
Effective Date: December 17, 2025 | Last Updated: June 11, 2026
At Soloke Studio, we stand behind the quality of our products. Our 24-Month Warranty Coverage is designed to give you peace of mind and a hassle-free after-purchase experience.
1. Warranty Coverage
Warranty benefits are applicable from the date of delivery.
- 0–6 Months: FREE Replacement (No questions asked)
- 6–24 Months: FREE Repair or Exchange (Up to 50% of product value)
2. What’s Covered Under Warranty
Our warranty covers issues related to manufacturing or material quality, including:
- Tarnishing or discoloration
- Manufacturing defects
- Stone loosening or falling
- Clasp / lock breakage
3. What’s Not Covered
The warranty does not cover:
- Physical damage or breakage due to misuse
- Normal wear and tear
- Loss of stones, parts, or products
- Unauthorized repairs or alterations
- Damage caused by improper storage or care
4. How to Raise a Warranty Claim
To submit a claim, please fill out our online Warranty Claim Form below:
Max size: 10MB. Formats: JPG, PNG, WEBP, MP4.
Max size: 5MB. Formats: JPG, PNG, PDF.
What happens next?
- Step 1 (Review): Our QC team will review your claim and the uploaded images/videos within 24-48 hours.
- Step 2 (Shipping): Once pre-approved, we will guide you on shipping the product to our quality check center for physical inspection.
- Step 3 (Resolution): After quality verification, your replacement, repair, or exchange will be processed within 7–10 working days.
5. Important Notes
- All warranty claims are subject to inspection and approval by the Soloke Studio QC team
- Soloke Studio reserves the right to decline claims that fall outside warranty coverage
- Warranty is valid only for original purchases from solokestudio.com
6. Need Help?
For any questions or warranty assistance, please contact us at:
- Support Portal: support.solokestudio.com
- Email: support@solokestudio.com
Related Policies: Return & Exchange Policy | Shipping & Delivery Policy | Payment Policy
