Privacy Policy

Effective Date: December 17, 2025 | Last Updated: December 17, 2025

Soloke Studio (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and process personal information in connection with our website (solokestudio.com) and related services. Please also review our Terms & Conditions.

1. Information We Collect

We collect information you provide directly to us, including:

Name, email address, and phone number
Shipping and billing addresses
Payment information (processed securely through third-party gateways)
Order history and preferences
Communications with our customer support team

We also collect the following information automatically when you use our website:

Browser type and IP address
Pages visited and time spent on each page
Device information (operating system, screen size)
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

Process and fulfill your orders
Send order confirmations and shipping updates
Provide customer support and respond to inquiries
Personalize your shopping experience
Send marketing emails (you can opt out at any time)
Improve our website, products, and services
Detect and prevent fraudulent or unauthorized transactions
Comply with applicable legal obligations

3. Data Protection and Security

We implement industry-standard security measures to protect your personal information, including:

SSL encryption for all sensitive data transmission
Secure payment processing through certified gateways (Razorpay and Stripe)
Regular security audits and compliance reviews
Strict access controls limiting employee access to personal data

Please note that no method of data transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

4. Third-Party Service Providers

We share your information with trusted third-party service providers only as necessary to operate our business:

Payment processors — Razorpay, Stripe (for secure transaction handling)
Shipping partners — Shiprocket, Delhivery, DTDC (for order fulfillment)
Email service providers — for order confirmations and marketing communications
Analytics providers — Google Analytics (for website performance improvement)

All third-party providers are contractually obligated to keep your information confidential and use it solely for the purposes specified.

5. India-Specific Compliance

For customers in India, we comply with the following regulations:

Digital Personal Data Protection (DPDP) Act, 2023
Information Technology Act, 2000
RBI guidelines for payment data security

Data Localization: Certain personal data required under Indian law is stored and processed within India.

6. Your Rights

You have the following rights regarding your personal data:

Access — Request a copy of the personal information we hold about you
Correction — Request correction of inaccurate or incomplete information
Deletion — Request deletion of your personal data (subject to legal obligations)
Opt-Out — Unsubscribe from marketing communications at any time
Data Portability — Request information about how your data is used
Complaint — File a complaint with our Grievance Officer (see Section 11)

To exercise any of these rights, please contact us at support@solokestudio.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These are used to:

Remember your preferences and shopping cart
Track website usage patterns and performance
Provide personalized product recommendations
Enable marketing and remarketing features

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functionality.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order and transaction data is typically retained for a minimum of 7 years as required under Indian financial regulations. You may request deletion of your account data at any time by contacting us.

9. International Data Transfers

If you are located outside India, please note that your information may be transferred to, stored in, and processed in India and other countries where our service providers operate. By using our website, you consent to such international transfers of your personal data.

10. Children’s Privacy

Our website is not intended for individuals under the age of 18 years. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a person under 18, we will delete it promptly. If you believe we may have collected such information, please contact us immediately.

11. Grievance Officer

In accordance with the DPDP Act, 2023 and the Information Technology Act, 2000, a Grievance Officer has been appointed to address privacy-related complaints:

Email: support@solokestudio.com
Response Time: Within 30 days from receipt of complaint

If your complaint is not resolved to your satisfaction, you may escalate it to the relevant data protection authority as per applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated policy on this page and updating the “Last Updated” date. Your continued use of the website after any changes constitutes your acceptance of the updated policy. We encourage you to review this page regularly.

13. Contact Us

For any privacy-related questions, requests, or concerns, please contact us:

Email: support@solokestudio.com
Website: solokestudio.com

For related policies, please review our Terms & Conditions, Return & Exchange Policy, and Shipping & Delivery Policy.