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Return & Exchange Policy
At Soloke Studio, we want you to shop with complete confidence.
That’s why we follow a clear, transparent, and customer-friendly return & exchange policy across our products.
Eligible Products
This policy applies to Jewelry, Crockery, and other lifestyle products, unless clearly mentioned otherwise on the product page.
Return Window
- Return requests must be raised within 2 days of delivery
- Requests made after this period will not be accepted
Jewelry & Other Products – Returns
You can return a product if:
- It is unused
- It is returned in original packaging
- All tags, labels, and accessories are intact
Important Notes:
- Products purchased under offers or promotions will be refunded as Soloke Studio Wallet Credit
- Items sold at a strike-through or discounted price (without coupon) are eligible for return
Unboxing Proof (Very Important)
To process any claim related to:
- Missing items
- Damaged items
- Incorrect items
An unboxing video is mandatory
The video must clearly show:
- The package in sealed condition
- Continuous opening without cuts
Claims without a proper unboxing video may not be accepted.
How to Initiate a Return
- Visit the Return / Exchange section on Soloke Studio
or click here:
👉 https://returns.solokestudio.com/login - Enter your Order ID (starting with #SS) and registered contact number
- Select the items you wish to return
- Provide required details:
- Return reason
- Upload minimum 2 images
- Pickup address & preferred date
- Refund method
- Review details and submit your request
Refund Process
- Refunds are processed within 7–10 working days after pickup and quality check
- Refund timelines follow RBI guidelines
Refund Mode:
- Prepaid Orders → Original payment method
- COD Orders → UPI or Bank Account shared by you
Exchange Policy (Within 7 Days)
You may request an exchange within 7 days of delivery for the following reasons:
| Issue | Exchange Resolution |
|---|---|
| Damaged product | Same item exchange |
| Wrong product received | Same item exchange |
| Size / Variant issue | Exchange with same variant |
If the exact item or variant is unavailable, our team will:
- Offer the closest available alternative, or
- Process a refund / store credit, as applicable
How to Initiate an Exchange
- Visit the Return / Exchange section
https://returns.solokestudio.com/login - Enter your Order ID (#SS) and contact number
- Select the item you want to exchange
- Provide:
- Exchange reason
- Minimum 2 images
- Pickup address & date
- Preferred size / color / variant
- Review and submit your request
Non-Returnable Items
The following items are not eligible for return or exchange:
- Personalized or customized products
- Clearance / Goodbye Sale items (clearly mentioned on product page)
Need Help?
For any assistance, please reach out to us at: https://support.solokestudio.com We’re always happy to help 🤍
